Sunday, April 5, 2009
This ain't Rome, they are speaking German!
After being snubbed by American Airlines yesterday in New York JFK, we ended up in Zurich Switzerland instead of Rome Italy! How did that happen? We were forced by air traffic to make circles over the ocean for 40 minutes before they allowed us to land. Geoff and I ran to another terminal making it there just before take off time. The plane was sitting there at the gate, but AA staff would refuse to let us on! There were about 15 of us there in the exact situation, but they would not listen. They even confessed they were sending the flight to Rome with empty seats! So much for customer service! They knew full well there were that many of us were delayed, but could care less! Thanks to Maryln we got on Swiss Air to Zurich later that night, then on to Rome. But the Pope would have to do Palm Sunday mass without us! Thanks American Airlines for taking away that once-in-a-lifetime experience!